CUSTOMER CARE

Have any questions or concerns?  

Message us on the contact form below, 

call us on 07712 898 975 or email   whimsicalbridemelrose@gmail.com

 
What are your delivery options?
Your goods will be delivered via a signed for courier service.  All bridal gown are specifically ordered in the customer's dress size and the process from the point of ordering until delivery will take 12-14 weeks.  However, existing sale stock will be despatched within 7 days of ordering. 
How do I track my order?
Upon request, we will share postal courier tracking numbers with our customers via email, allowing them to follow the progress of their exciting purchase.
Do you provide International delivery?

We offer free delivery within the UK and we are happy to quote international shipment on an individual basis.

Returns Policy
Bridal Gowns
Due to the fact that bridal gowns are newly made to order, cancellation or returns can be made.  However, please note that only 50% of the total cost will be refunded to cover designer expenses.
Sale

All sale items are stock samples.  They will be sold as per the images and descriptions and are deemed non-returnable.

Shoes and Accessories
You have a right to return your purchase within 14 days upon receipt of your item(s).  To obtain a refund, you must return said item(s), within a further 14 days, at your own expense and in its original condition.